Our Team

Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Su Middleton

Owner & Director

With over 30 years of experience working in the community and age care sector, Su is committed to achieving exceptional service for CAREGivers, clients and their families. Su began her career in England as a Social Worker gaining vital experience and has spent the past 8 years working in Executive Management roles for various not-for-profit organisations. As owner/ director of Home Instead, Su is a true believer in what the organisation stands for and strives to share her industry knowledge to achieve optimum personalised in-home care services for clients. As the face of Home Instead Senior Care Wollongong, Su takes pride in delivering career growing training to our CAREGivers and making sure that core values such as Respect, Compassion and Integrity are instilled throughout all stakeholders.

Su is a true testimonial for giving back and as a local business owner she is a familiar face in our Regions Age Care Industry, enjoying every opportunity to meet clients, their families and members of the Community. Su’s professionalism, approachable manner and leadership inspires Office Staff and Caregivers to deliver and build trustworthy relationships with clients and their families. Su’s objective is to represent Home Instead Senior Care in a professional manner by communicating and upholding our brand promise to all. Su endeavours to continue growing so our services become known and available to more families and to maintain our quality service which is slowly changing the face of ageing

 

Sarah Cox

Office Coordinator
Sarah Cox

Sarah’s drive, hard work ethic and organisational skills are second to none. Her passion for helping others in need is made clear through her volunteering commitments with Corrimal Aspect School, which is a school for children who have Autism. Sarah has been with the organisation for many years, helping key players and CAREGivers achieve quality and personalised services for clients. Sarah has a diverse role as Office Coordinator where she plays an important part in recording feedback from CAREGiver – client interactions, updating and filing information and screening potential CAREGivers. She has a team focused approach, putting the needs of our CAREGivers and clients first and is one of the first points of call for CAREGiver interactions. Her commitment and warm personality ensures all clients and CAREGivers have a positive experience with any enquiry. Sarah has a passion to provide the best quality service to our clients and always strives to make a difference to people’s lives.

Carly Zulumovich

Head of Client Services
Carly Zulumovich

When it comes to being a people’s person, Carly is definitely right up there with some of the best. Her passion for helping others is emphasised through her Bachelor’s Degree in Science (Exercise Science) and work experience in improving the health of older people. Carly is part of Home Instead Senior Care’s dynamic Client Services team who focus on scheduling rosters for CAREGivers and work closely with clients to identify suitable CAREGivers for their needs. Her caring and reliable attributes led her to grow and gain key organisational skills in delivering innovative client services and is contributing towards changing the face of Age Care each day at a time. With strong attention to detail, Carly manages client and Caregiver interactions making sure all clients are receiving the quality services they deserve. Her positive attitude along with a strong desire to succeed has made her a popular figure amongst our team where she is dedicated to providing exceptional services to people in the Illawarra.

Louise Riolo

Recruitment and Training Coordinator

With Louise on our team, clients and their families are assured to receive highly trained CAREGivers with an ambition to be the best in the Illawarra region. Having previously worked in the age care industry and being a CAREGiver herself, Louise brings an array of knowledge and innovative ideas to Home Instead Senior Care. As our Recruitment and training coordinator, Louise is largely responsible for recruiting compassionate and reliable Caregivers that will meet our clients demands. She provides outstanding training and first-hand knowledge where our CAREGivers learn from an individual who has been in their shoes. Louise’ caring, supportive and reliable attributes ensures clients receive highly trained, knowledgeable and industry leading CAREGivers. She plays a key role in screening, monitoring and facilitating on-going CAREGiver development making sure all caregivers are up to industry standard. Louise hard work ethic and passion for high quality services ensures Home Instead Senior Care CAREGivers make caregiving a personalised and memorable experience.

Cheryl Moore

Home Care Package Coordinator

Welcoming, compassionate and caring are just some of the common descriptions for Cheryl’s professionalism. She has always had a passion for helping others in need and truly understands our ‘’to us, it’s personal’’ tagline. For many years Cheryl has worked as a caregiver in the age care industry along with being the primary caregiver for her mother and is a believer in personalised care. Initialling starting out as a caregiver for Home Instead Senior Care, Cheryl’s desire, commitment and drive is like no other, leading her to becoming an integral part of Home Instead Senior Care. Cheryl closely works with our client services team providing exceptional services for all clients and specialises in Home Care Packages, making sure approved clients are receiving the quality services they require. Her role extends to visiting clients making sure they are satisfied with their service and working together with clients and their families on developing Home Care Package plans best suited for them. Cheryl is determined to provide exceptional services to seniors in the Illawarra with an objective to make a difference in their lives.

Nigel Middleton

Operations and Quality Coordinator

Nigel is a key player of Home Instead Senior Care, working closely with all stakeholders regarding financial and operational practices, he is determined to achieve high levels of client and CAREGiver satisfaction. Nigel’s eye for detail is like no other! He is responsible for ensuring payments are made accurately, on time and business operations are running smoothly. His knowledge and experience stems from his engineering background which has seen him working on prestigious major projects such as the recent refurbishment of Sydney Opera House and The Gorgon Project, where he was responsible for budgeting and prioritising financial information. Nigel’s hard work ethic, positive attitude and passion for helping others has made him an integral part of Home Instead Senior Care striving to change the face of ageing by delivering on promises made.

Layal Sulieman

Client Services Coordinator

Layal’s warm demeanour and passion for delivering quality services ensures clients and CAREGivers encounter a memorable experience with Home Instead Senior Care. Along with Layal’s completion of a Bachelor of Commerce Degree majoring in Human Resources and Business Law, she has years of knowledge and experience in the client service sector upholding high levels of client satisfaction. Layal is a key player in our growing client services team liaising with clients, caregivers and organisations to deliver timely and personalised care. She believes in having accessible and quality care for those in need which has enabled her to settle in the role of Client Service Coordinator and deliver on promises made. Layal is a popular figure amongst CAREGivers and clients as they know their requests and needs are being actioned upon by a true professional.

Kristijan Gavrilovski

Marketing Coordinator

Kristijan has always had a passion for helping others in the community. Having grandparents requiring daily care, Kristijan understands the importance of quality senior care. He has completed a Bachelor of Commerce Degree majoring in Marketing and has joined our team to work closely with key players on increasing Home Instead Senior Care presence in the Wollongong region. Kristijan has experience working for not for profit and corporate organisations in marketing roles, assisting senior management achieve business objectives. He will use his passion and knowledge to ensure Home Instead Senior Care message of providing high quality and personal care is communicated in a professional and respectable manner.

Rebekah Rootes

Administration Assistant

With a passion for helping others, especially seniors and a determination to learn about the Public Health Industry Rebekah joins our office administration team striving to deliver quality services to clients, their families and CAREGivers. Rebekah believes all seniors deserve personalised Aged Care Services and her experience with seeing her grandmother living in a nursing home, Rebekah aims to do her best in improving the lives of ageing seniors living at home.

She has experience working in high paced administrative positions for both local chemist and Doctor’s Surgery where she was responsible for upholding customer satisfaction, recording customer information and scheduling appointments.  

Her confident demeanour along with great organisational skills are strong assets to our team who constantly strive to uphold client, family and CAREGiver satisfaction. Rebekah enjoys being there in need and aims to deliver on promises made to clients, their families and CAREGivers.