Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.
With over 30 years of experience working in the community and age care sector, Su is committed to achieving exceptional service for CAREGivers, clients and their families. Su began her career in England as a Social Worker gaining vital experience and has spent the past 8 years working in Executive Management roles for various not-for-profit organisations. As owner/ director of Home Instead, Su is a true believer in what the organisation stands for and strives to share her industry knowledge to achieve optimum personalised in-home care services for clients. As the face of Home Instead Senior Care Wollongong, Su takes pride in delivering career growing training to our CAREGivers and making sure that core values such as Respect, Compassion and Integrity are instilled throughout all stakeholders.
Su is a true testimonial for giving back and as a local business owner she is a familiar face in our Regions Age Care Industry, enjoying every opportunity to meet clients, their families and members of the Community. Su’s professionalism, approachable manner and leadership inspires Office Staff and Caregivers to deliver and build trustworthy relationships with clients and their families. Su’s objective is to represent Home Instead Senior Care in a professional manner by communicating and upholding our brand promise to all. Su endeavours to continue growing so our services become known and available to more families and to maintain our quality service which is slowly changing the face of ageing
When it comes to being a people’s person, Carly is definitely right up there with some of the best. Her passion for helping others is emphasised through her Bachelor’s Degree in Science (Exercise Science) and work experience in improving the health of older people. Carly is part of Home Instead Senior Care’s dynamic Client Services team who focus on scheduling rosters for CAREGivers and work closely with clients to identify suitable CAREGivers for their needs. Her caring and reliable attributes led her to grow and gain key organisational skills in delivering innovative client services and is contributing towards changing the face of Age Care each day at a time. With strong attention to detail, Carly manages client and Caregiver interactions making sure all clients are receiving the quality services they deserve. Her positive attitude along with a strong desire to succeed has made her a popular figure amongst our team where she is dedicated to providing exceptional services to people in the Illawarra.
As the previous joint owner of Home Instead Senior Care Wollongong, Harriet has returned to the business as Operations Manager. With extensive experience within community and business services Harriet brings a wealth of industry and professional experience to the Home Instead Office. Initially inspired to open Home Instead in memory of her grandmother, Harriet was pivotal in the establishment of the business and having had 2 years away from the industry to enjoy motherhood, Harriet returns eager to build personal relationships with clients, CAREGivers, industry professionals and her team. Harriet lives Home Instead’s mission daily and is passionate about providing consistent and quality care to our clients through her role of Operations Manager.
As Operations Manager, Harriet works closely with all departments to maximise efficiencies and deliver the best results to our clients, CAREGivers and industry stakeholders. Harriet is committed to delivering an exceptional, personalised service with every client and a supportive and caring employment for all CAREGivers and Key Players.
Welcoming, compassionate and caring are just some of the common descriptions for Cheryl’s professionalism. She has always had a passion for helping others in need and truly understands our ‘’to us, it’s personal’’ tagline. For many years Cheryl has worked as a caregiver in the age care industry along with being the primary caregiver for her mother and is a believer in personalised care. Initialling starting out as a caregiver for Home Instead Senior Care, Cheryl’s desire, commitment and drive is like no other, leading her to becoming an integral part of Home Instead Senior Care. Cheryl closely works with our client services team providing exceptional services for all clients and specialises in Home Care Packages, making sure approved clients are receiving the quality services they require. Her role extends to visiting clients making sure they are satisfied with their service and working together with clients and their families on developing Home Care Package plans best suited for them. Cheryl is determined to provide exceptional services to seniors in the Illawarra with an objective to make a difference in their lives.
Kristina has an array of skills, industry knowledge and passion for helping others in the Community. She has completed a Bachelor's Degree in Public Health as well as a Diploma in Community Services and is determined to make a positive difference to clients and their families livesby delivering quality and reliable service.
Having grandparents who receive aged care services, she understands the importance In-Home Care services play in a senior's life and offering them a sense of independence.
With experience working for National and Multi National organisations, Kristina brings solid experience to the team where she has had previous exposure in meeting clients, managing and delivering upon promises made and developing personalised plans for clients and their families.
She is one of our Home Care Package Coordinators who works closely with our clients, their families, CAREGivers and key players in providing outstanding services and assuring each client and their families services are customised to their needs and wants.
Polite, respectful and professional are some of the key attributes Brooke brings to her position at Home Instead Senior Care. Brooke works closely with the Care Management and Finance Departments to ensure consistent and quality care is provided to our clients.
Along with great communication and client service skills, Brooke has completed a Certificate in Business Administration. She has experience working in fast paced administrative positions in both real estate and the financial sector being responsible for day to day administrative duties.
With a passion for making a difference in people’s lives and understanding the importance and need of In-Home Aged Care services for individuals and their families, Brooke is determined to uphold promises made and contribute towards enhancing the lives of seniors and their families.
Mary has worked in Finance for approximately 30 years in both large and small corporate businesses here in Australia and overseas. Her key strengths in financial reconciliation, regulatory reporting and payroll will ensure she meets the high standard of client and CAREGiver satisfaction the team at Home Instead Senior Care are constantly recognized for.
Mary’s attention to detail and time management skills are key to ensuring the finance area of Home Instead Senior Care runs smoothly. She is committed to providing the best possible solutions to enhance the lives of our clients and enable our CAREGivers and administration team to work in a problem free environment.
Em is a key player in our growing client services team liaising with clients, caregivers and organisations to deliver timely and personalised care. She believes in having accessible and quality care for those in need which has enabled her to settle in the role of Client Service Coordinator and deliver on promises made. Em is a popular figure amongst CAREGivers and clients as they know their requests and needs are being actioned upon by a true professional.
Em is currently completing her diploma of Counselling, combined with her warm bubbly nature this makes her a wonderful asset to our team. Em has experience working with various charity and disability agencies. This has allowed her to experience working with people from all walks of life and the skills to provide excellent customer service to all given any circumstance. Em has a passion for working with clients and their families who require extra support. Having experienced her own personal struggles with various members needing extra care she understands how important it is to receive warm, competent service from the people entrusted to look after the members of our family. Em believes in providing people with a personal and memorable experience for all clients and their families.
Compassionate, enthusiastic and diligent, Mackenzie is our superstar Administrative Coordinator and will always be your first point of contact at Home Instead. Mackenzie has 6 years experience within customer service and is hard working, motivated and eager to take on new challenges. Mackenzie’s role at Home Instead is critical to ensure our daily operations and client and CAREGiver services are consistent, quality and personal. Mackenzie recently relocated to the Illawarra from Sydney with her partner and is looking forward to have some time to explore our beautiful region.
Mackenzie has always wanted to give back to the community and help others; Mackenzie always puts others needs before her own. Mackenzie strongly believes that the older generation should have the choice and freedom to live independently and have a supportive environment doing so. Mackenzie is a positive energy in our office, always smiling and you will be sure to hear that every time you call; Mackenzie exudes happiness.
Optimistic, friendly and bubbly are just some of the words we use to describe Jocelyn; she is perfectly suited to her varied role as Recruitment & Training Coordinator and Community Engagement Coordinator.
Jocelyn had a very close relationship with her great aunt, a fun and feisty women who was always independent, and when she moved to a residential facility it saddened Jocelyn to watch her deteriorate. Keeping Seniors in their own homes and out of residential care for as long as possible is very important to Jocelyn. Jocelyn believes that we can learn a lot from our Elders and finds the industry incredibly rewarding; her goal is to ensure that services are constantly evaluated and improved upon.
As Recruitment & Training Coordinator Jocelyn will be calling on her 13 years experience as an Enrolled Nurse and providing mentorship, support and education to our wonderful team of CAREGivers. Our clients are special people and we need special people supporting them; having Jocelyn screen, select and train our team will ensure we’re passing on a wealth of knowledge, experience and passion that our clients will ultimately benefit from.
As Community Engagement Coordinator Jocelyn will be working within the Illawarra aged care network to ensure Home Instead Senior Care remains a total solution provider. Additionally, Jocelyn will be working alongside Harriet to schedule community educational and promotional events.
As a previous business owner, Jocelyn brings a wealth of knowledge to our business and as an organised person that enjoys helping others, Jocelyn will be dividing her time between these two distinct roles to ensure our services and our CAREGivers are of the highest quality.