Our Clients

We strive to exceed your needs

Home Instead Senior Care and our team of CAREGivers make the effort to understand and exceed the needs of every client and their families.

When these needs are altered, we are quick to tailor our services to ensure our clients are always satisfied and their families are confident that their loved ones receive the best personal home help, care and support they deserve.

Client testimonials

We asked some of our clients and their families to provide feedback on their experience in receiving services from Home Instead Senior Care in Wollongong, Illawarra & The Southern Highlands. Here is what they had to say:


“My mother and our family have been involved with Home Instead Senior Care just under 2 years. They have been such a blessing. I was working full time in community services, running my own house and looking after my mother. My mother had just been diagnosed with early onset dementia, on top of her bipolar diagnosis 25 years earlier. Life has been hard for our family, however we’ve stick together.

We had had the ACAT assessment and mum was assessed as needing a level 3-4 package. Great I thought, finally some help for her. But little did I know that these packages are so hard to get. After calling all the services in the Illawarra and putting her name on all their waiting list, I realised this was going to be very hard for both of us.

Finally I was able to get a package through a local service- however it was very hard to get exactly what mum and I needed and didn’t feel supported at all. Not realising at the time that we could get a service brokered, I gave up the package as it was just too hard and I felt it was easier to do it all myself.

Awhile later mum’s mental health nurse had heard about Home Instead Senior Care and urged me to contact them. After a week or two I finally did. It was the best phone call and decision I had made in regards to support for my mother and myself.

Harriet and Su were so helpful and understanding, eased my fears and concerns. They have been so supportive, even at my lowest point when I thought I couldn’t care for my mother any longer and was considering putting her in a care facility (even the thought of this brings tears to my eyes). They were very supportive, however reassured me that their aim, just as their name suggests is to support people to stay in their own homes. We worked through it and mum is doing great in her own home.

Mum has CAREGivers come at least twice daily. They are the most caring ladies I have met and they just love mum and she loves them. Not only are they there to help with medication monitoring, domestic support, they provide her with the most important thing, companionship. Mum has been so lonely since my dad passed. With the CAREGivers coming daily they have eased this loneliness. They laugh, they chat and it has made the biggest difference to her overall wellbeing. Not to mention my relationship with my mother.

I could not recommend Home Instead Senior Care enough, I just don’t have the words. This letter is the very least I can do, I hope that I have expressed just how wonderful they all are at Home Instead Senior Care. They have changed our lives for the better and I wouldn’t know what to do without them.” - Cassie.

“Anne called after her first service. She was very happy with Katherine’s work and commented on how thorough she was.” - Brokerage on behalf of Anne.

“The RN wanted to pass on the family’s appreciation for all that you do. They stated that you were absolutely marvellous! Well done to Michael.” - Director on behalf of Brokerage/RN.

“Julie phoned to let us know that she is extremely happy with the service being provided by Deanna.  She said she doesn’t know how she would cope without her help” - Brokerage on behalf of Julie.

“Angela advised that her father is so happy with his worker. He had been reluctant to receive any assistance in the home for some time.  Angela advised he is very happy with the service and looks forward to Tracey’s arrival.” - Angela.

“The daughter called and said they were extremely happy with the service and Michael was excellent… so thank you and the CAREGiver.” - Brokerage on behalf of client.

"Louise is making such a difference in Elizabeth's life & her family are just thrilled." - Margaret from Wesley Mission.

“I would like to pass on some feedback I received from our clients son Craig today, he is very happy with Yvonne and advised how professional she is, how pleasant and how she made him feel at ease with receiving the service.” - Brokerage on behalf of Craig.

“Gene’s daughter called and just wanted to give a special recognition to Denise who she reported is wonderful and kind and is doing an exceptional job in caring for her father” - Brokerage on behalf of Gene.

“We have just received some lovely feedback from Kathy’s brokerage organisation. Kathy said Kim has been amazing and Kathy was very happy. Kathy said her CAREGiver is really kind, supportive and helpful and cannot praise her highly enough.” - Director on behalf of Kathy.

“Maureen wanted to pass on her gratitude and said she really likes (Lisa) and thinks that you are a lovely woman and that when she resumes her services would love to have you come back.” - Director on behalf of Maureen.

"Kay loves Louise! She says that she has so much confidence and knows what she is doing." – Margaret from Wesley Mission.

"Just thought I would pass on some very humbling conversations we have had today. A few months ago we took a call to help a lady who was palliative. I visited and met a 92 year old lady and her friend. She was living on her own with only a Niece to support her and was a very private person who had never had help before in her life. She was diagnosed with an incurable growth on her shoulder. She opted not to have treatment and said she wanted to die at home with dignity. We started providing 3 hours a week help from a very carefully chosen CAREGiver. Her cancer was very aggressive and soon we increased her help always following her exact requests. As her condition rapidly, deteriorated her care increased. Within weeks and very quickly she needed 24 hour care. We did our best to help her, bringing in her network of friends and the palliative care team when we could no longer support her. Sadly as her medical needs increased we had to make the call, that hospital care was needed and she went into a private hospital a few days ago.

However she had come to depend on Home Instead and even in her great pain she made us promise that Home Instead would stay with her until the end in her words she said 'I still want my lovely girls to attend' so we went into the hospital and negotiated with the nursing staff to allow us to continue caring for her all hours Our CAREGivers attended for 5 days as much as we could until she died in peace and with dignity and people around her that she liked.

Her friends and family around her have been so wonderful in their calls today including the chairperson of the local hospice group saying how wonderful Home Instead Senior Care have been and that they now see us as friends. The report from the Hospital read that Home Instead Senior Care are exceptional and the cancer unit is now considering engaging with us as their provider of choice to deliver a special care at home programme run on donations for younger cancer patients.

We love what HISC can do and just wanted to share a good outcome."

Su Middleton, Owner Home Instead Senior Care Wollongong

"Please accept this note of thanks for your kind assistance to my mother in her recent move from independent living in Kiama to IRT Kanahooka, following her lengthy stay at Shellharbour Private Hospital. As I reside in Western Victoria I found the organisation of the relocation extremely frustrating and am most grateful for the professional, personal, compassionate and inclusive manner Home Instead handled this difficult situation. The service was polite, punctual, extremely efficient and reasonably priced. I was particularly impressed with the way your staff developed an environment of trust and supported her through a very emotional transition. I would be more than happy to use the services of Home Instead again and highly recommend them for this type of assistance." - Richard