Our CAREGivers

A tradition of great CAREGiving

Caring. Compassionate. Capable. Reliable. Dependable. Professional. Trusted. Our CAREGivers are all of these things and more.

At Home Instead Senior Care we employ, train and develop people to become outstanding CAREGivers. The heart and soul of our business, our CAREGivers are local residents of Wollongong, Illawarra & The Southern Highlands, many of whom have cared for an older loved one themselves and have developed a genuine passion and interest in older people. Our CAREGivers are fully insured and undergo an intensive three phase interview process, including no less than six reference checks and a criminal background check.

Our training

Home Instead's exclusive multi-phase training programs equip each new CAREGiver with the skills they need to provide the best care for their clients. These training programs have been specifically created to ensure our employees are well prepared to handle any CAREGiving situation. Our training also provides a pathway for all CAREGivers to obtain a Certificate III in Individual Support. Training topics include effective communication with seniors, activity planning, recognising illnesses and depression, safety, and more.

In 2008, Home Instead Senior Care became the first private provider of home care services to establish a specialist dementia care training program delivered exclusively to its own CAREGivers, which complements other professionally developed in-house training programs provided by Home Instead Senior Care. This particular program allows CAREGivers to:

  • Maintain a safe environment for your loved one.
  • Manage changing behaviours.
  • Provide nutritious meals.
  • Provide effective mind-stimulating activities.
  • Create social interaction.
  • Supervise daily activities, and more.

Learn more about Home Instead's dementia care services.

Relationships first 

Home Instead Senior Care is built on relationships. Relationships come first, and the personal connection between our CAREGivers and our clients is of the utmost importance. We personally match each client with the right CAREGivers to help develop a bond that will foster independence, promote wellbeing and support the senior’s needs with respect, dignity and companionship. The training provided to our CAREGivers, combined with our regular meetings and training program updates, ensures that your loved one will be safe in the hands of a trusted and compassionate professional throughout their service — setting your mind at ease. 


“I have gained a tremendous wealth of valuable professional and personal experiences from my work with clients through Home Instead. I have finally found my niche in this work, even more than my many years of teaching and prior avenues of work. It has been at times confronting but so rewarding to help those who find they are in varying degrees of difficulty,” Michael, aged 60.


“This whole experience of working for Home Instead has been a positive one, showing me that I am capable of great things,” Julie.

Maureen

CAREGiver of the Year 2016

“Being a good CAREGiver is all in the title - Care and give. This is what you do every day to ensure your clients are happy with your service. Being a good CAREGiver is understanding that the care you deliver is so significant and life changing to the clients and their families and to be continuously invited back and trusted with their care is extremely fulfilling. Acknowledging that every client you have in your care has a story, a history and many memories is something that makes my job special and unique every day. I feel privileged to be able to share memories and be a part of a team to care for them.
Caring is not only attending to what information you have been given in regards to the tasks they want done, but also tapping into them and what makes them happy and smile. I take the time to really listen to them and look after their physical and mental needs and understanding they are all individually different with vastly different needs. Caring is about the whole client. Being a good CAREGiver to me is learning from your clients.  Learning how to give them quality care and support. I do this by communicating effectively and always giving something of myself so a positive and trusting relationship is ignited.
Being a carer carries a great responsibility. You have to be dependable, resilient, patient, understanding, respectful and sensitive to the client needs. Caring for our seniors is a privilege as citizens in our older community have life skills and can also be our teachers.” - Maureen– CAREGiver of the Year 2016

Nova

CAREGiver of the Year 2015

“There is no better place than your own home, so everyone deserves to stay in their own home as long as possible. That’s where our role as CAREGivers becomes vital in helping people to achieve that.  As a Home Instead CAREGiver, I feel blessed in doing such a human job because by helping the elderly we are helping the community as a whole. This is not an easy job, but I am very passionate about taking on new challenges and delivering the best services for my clients in a very professional manner, making such a huge difference in their lives and in the lives of their families. I love my job. I constantly strive to improve my knowledge and my skills so that I can always understand clients’ needs and provide the best services.

It can be very rewarding. The biggest reward for me is the feeling that I have made someone’s day. Is there anything more rewarding than seeing a person who stopped playing bowls due to their condition, regain the confidence and come back to the green? Or a person with dementia, who used to call her son ten times a day, not feel the need to because of the changes I made to her life? Or, a 91 year old man that was able to build back his confidence to get back into a daily routine? That is what is most rewarding for me and what drives me to keep going.

Home Instead Senior Care is the fastest growing business in the Illawarra and I am very proud to be part of their very professional team. I am especially proud to be recognized as CAREGiver of the year for 2015. If you feel that you are a person who wants to make a difference in someone’s life, I highly recommend giving it a go!” – Nova – CAREGiver of the Year 2015